Every customer message, in one inbox
Akkad Chat connects your Facebook Pages and Instagram accounts, so your team reads and replies to every customer from one shared inbox — on the web and on your phone.
Built for teams that live in Messenger and Instagram
Everything your support and sales team needs to answer faster, together.
One shared inbox
Messenger and Instagram messages from all your pages arrive in one place — no more switching between accounts and phones.
Work as a team
Assign conversations, leave private notes for teammates, and see who is handling each customer.
Fair auto-assignment
New conversations are shared out automatically across your available agents, so no customer is left waiting.
Labels & search
Organize conversations with labels and find any customer or past message in seconds.
Web & mobile
Reply from the browser at the office or from the mobile app on the go — your whole inbox travels with you.
Reports & insights
Conversation volumes, response times, and team performance — know how well you serve your customers.
How it works
From first connection to first reply in minutes.
Connect your pages
Link your Facebook Pages and Instagram accounts in a few clicks.
Invite your team
Add your agents and choose who handles which inbox.
Reply from one place
New customer messages appear instantly — answer from web or mobile.
Ready to answer every customer?
Akkad Chat is built and operated by Akkad, the team behind the Akkad business platform. Get in touch and we will help you set it up for your pages.